FAQs

What are my payment options?

We accept Visa, Mastercard, Paypal and Afterpay.

When will i receive my items if i have one pre-order item?

We will send all items once the pre-order item has arrived. This time can vary - please see product page for more info or get in touch.

MADE TO ORDER DRESSES
  • Most of our dresses are made-to-order, with production times ranging from 3 to 12 weeks, depending on the item.
  • Production time is in addition to shipping time.
  • Choosing Express Shipping does not speed up production time – it only reduces the delivery time after your item is completed and dispatched.

Please review the production timeframe noted on each product page before purchasing.

Do you offer shipping insurance?

If this is of concern to you, it is the responsibility of the purchaser to organise their own shipping insurance. Unfortunately, we do not cover insurance.

How long does it take to process orders

It takes 1-3 business days to process orders

Can I cancel my order?

Unfortunately, we do not provide order cancellations due to how quickly our orders are processed and dispatched.

Do you offer refunds?

Head to our Returns page for more information & to read our Returns Policy.